After sales service is pivotal to customer satisfaction and customer retention. BluWave Service - a companion product to BluWave CRM - is the simple and effective solution for managing all your after-sales processes.

It costs businesses six times more to acquire a new customer than to retain an existing one. Strengthen the bonds you have with your existing customers and ensure continuous company growth with this powerfully efficient software.

BluWave Service features enable you to:


Electronic Offline Job Cards
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Enjoy Automatic Logging of service repairs via email
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Easily design your own “process” for each type of service request; from telephonic support to onsite repairs, services and installations
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Manage customer equipment with warranty and service contract expiry dates and proactive service cycles
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Keep your team members and customers informed of the job progress, status and required actions with Built In Workflows using emails and SMS
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Control time frames for each step in in the job process using Escalation Features
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Generate Service Quotes with a management approval process
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Prioritise more critical service requests using Urgency Levels
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Allocate work across your team comfortably using Visual Technician Scheduler’s simple drag and drop technology
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Integrate with your Technicians’ Outlook (or other) calendars
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Record parts and labour costs per job and manage quoted vs actual costs
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Ensure that all work is billed appropriately with the Control Feature
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Receive prompts for due dates for servicing customer equipment
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Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type
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Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be tracked to analyse repairs by actual machine type!)
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Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard
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Track Mean Time Between Failures (MTBF’s) per customer machine
The BluWave CRM system is great. We are driven by our investors to report on our pipeline and forecasts monthly. I will be motivating my sales team will make use of both the recurring contact cycles as well as the quotes features of BluWave fully. That is the only way we can achieve this effectively. Our users make use of their Galaxy tablets so they can use BluWave in the field.
 
Grove Dicks
Area Sales Manager, Rothenberger Tools South Africa

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