Manage your time effectively with our escalation features
Sometimes certain tasks need to be escalated beyond the typical timings of your business processes, in order to provide an excellent service to your client. Our escalation notices can be defined to and sent via email at any specific stage in the job workflow.
For example, if a job is waiting for the arrival of specific parts and the time extends beyond a time frame you are comfortable with, email warnings can be issued. You can define normal, urgent and critical jobs with different escalation periods, depending on what suits you.
Want to know more about how our escalation feature can help with after-sales service? Get in touch.