Prioritise more critical service requests
If you offer any kind of customer service, you’ll know that different service requests have different priority levels. There could be an urgent problem with an installation you need to fix, or you could just be required to perform routine maintenance on a customer’s set of equipment.
Our CRM after-sales service software is able to perform urgency level prioritisation – in other words, managing normal, urgent and critical jobs with different levels of urgency so that you know exactly what request to tackle first. The job process can also accommodate different escalation time frames depending on its priority.
Want to know more about how our urgency levels functionality can help with after-sales service? Get in touch